APEX
TRACK PERFORMANCE
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APEX
TRACK PERFORMANCE
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Coaching terms
These terms explain the main conditions for applying to Apex Track Performance, starting and managing a coaching membership, using the athlete platform and taking part in the coaching process.
Last updated
These terms reflect the current Apex Track Performance membership and Stripe billing flow.
Questions before joining?
Contact apexperformanceadmin@gmail.com if you need clarification about membership, billing or coaching before completing payment.
Submitting an application does not guarantee acceptance, create an athlete account or start a paid membership.
The introductory first month is £25. Ongoing coaching then renews at £50 per month unless the membership is cancelled.
The first successful membership payment must be confirmed before the secure athlete account invitation is sent.
A normal membership cancellation is scheduled for the end of the current paid billing period, so access continues until that period ends.
The service
The exact training content changes by athlete, but the overall coaching process is built around these core elements.
Membership pricing
Payment is requested only after an athlete has been accepted.
First month
£25
Ongoing
£50/month
Stripe handles the secure payment page and payment method details. Apex uses only the membership and payment-status information needed to operate coaching access.
Athlete responsibilities
Remote coaching depends on accurate information, communication and responsible use of the training plan.
Important limits
The service supports the training process but has clear boundaries.
Apex Track Performance does not diagnose or treat injuries, illness or medical conditions and is not an emergency medical service.
Results depend on many factors outside the coaching service, including training history, consistency, recovery, health, competition conditions and individual response.
The service does not provide guaranteed 24/7 or immediate coach responses unless a different arrangement has specifically been agreed.
Reasonable steps are taken to keep the platform available, but maintenance, updates, provider outages or technical problems can occasionally interrupt access.
Injury or medical concern
If you have symptoms that need medical assessment, contact an appropriate qualified healthcare professional rather than relying on the coaching platform.
Practical membership terms
These are the main operational rules athletes and payers should understand before a paid membership begins.
Apex Track Performance is invite-only. Applications can be accepted, declined or left pending depending on coaching fit, event focus, goals, communication, capacity and the practical coaching setup. Acceptance alone does not start a paid membership.
Accepted athletes receive a private, secure payment link. Payment is completed through Stripe-hosted Checkout. Apex Track Performance does not collect or store full card numbers or card security codes.
The introductory first month is £25. The membership then renews at £50 per month. The recurring billing date and current paid period are shown through Stripe and the athlete billing area.
The secure athlete invitation is sent only after the first successful membership payment has been confirmed. Athletes should not create a separate account or bypass the accepted-athlete setup process.
A normal cancellation is scheduled for the end of the current paid billing period. Coaching and private athlete access continue until that paid period ends unless access must be restricted earlier for security, misuse or another lawful reason.
If a recurring payment fails, Stripe may retry the payment and send recovery messages. Apex currently allows a 7-day payment grace period. If payment remains unresolved after that grace period, private coaching access may be suspended until payment is recovered or the membership is otherwise resolved.
Outside any statutory cancellation or refund right, cancelling part-way through a paid billing period does not normally create a pro-rata refund simply because the athlete stops using the service. Any refund required by law, or separately agreed in exceptional circumstances, will be handled accordingly.
When a membership ends, private coaching access can be removed while coaching and account history may be retained where reasonably needed and as described in the Privacy Notice. A later return to coaching may require membership reactivation or a new setup process.
An athlete under 18 must involve a parent or guardian before paid coaching begins. Parent or guardian approval and payer involvement may be required before membership payment and athlete access are confirmed.
Statutory rights
The normal Apex cancellation and refund policy operates alongside any rights that apply under consumer law.
Where UK consumer cancellation rights apply to a distance service contract, the statutory cancellation period is commonly 14 days from entering the contract. If you ask Apex Track Performance to begin providing coaching during a statutory cancellation period, Apex may ask for the express request or confirmation required by law. Any amount properly due for services already supplied, or any refund required by law, will be handled in accordance with the applicable rules.
Statutory rights remain
Nothing in these terms is intended to remove or reduce a consumer right that cannot lawfully be excluded.
Billing management
Once athlete access exists, membership status and secure Stripe billing management are available through the athlete billing area.
Stripe may provide payment-method updates, invoice history and cancellation controls through its hosted Customer Portal. Apex coaches do not receive full card details.
Private platform
Login details should not be shared and the account should only be used for the athlete coaching relationship it was created for.
Privacy
The Privacy Notice explains what application, account, training, check-in, progress and membership information may be collected and how it is used.
Changes to these terms
Terms may need to change as the coaching service, platform, law or commercial arrangements develop.
Material changes affecting an active coaching membership should be communicated appropriately. The current public version of these terms will remain available here.