APEX
TRACK PERFORMANCE
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APEX
TRACK PERFORMANCE
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Privacy notice
This notice explains the main personal information Apex Track Performance uses when someone applies for coaching, becomes an athlete, manages a paid coaching membership or uses the private coaching platform.
Last updated
This notice reflects the current coaching platform, transactional email and Stripe membership flow and should be reviewed whenever providers or data use materially changes.
Privacy contact
Questions or requests about your information can be sent to apexperformanceadmin@gmail.com.
Who is responsible
Apex Track Performance is responsible for deciding how personal information collected through its coaching application, membership workflow and private athlete platform is used.
The main contact for privacy questions is apexperformanceadmin@gmail.com.
Core principle
Application, membership and athlete information should be limited to what is reasonably needed to assess coaching fit, provide coaching, manage paid access and operate the service.
Avoid unnecessary medical detail
Check-ins may include limited information about soreness, fatigue or illness because it can affect training decisions. Do not submit detailed diagnoses, medical records or other sensitive health information unless specifically requested for a clear reason.
Information collected
The exact information depends on whether you are an applicant, an accepted athlete, a paying member or an active athlete using the platform.
Your name, email address, event focus, current PBs, goals, training background, current training, coaching needs and optional social handle.
Information added during onboarding, including event focus, PBs, goals, training context and other information needed to organise coaching.
Planned sessions, completion information, session reflections, coach replies and other information connected with your training programme.
Readiness information such as sleep, energy, soreness, motivation, perceived effort and notes that you choose to submit.
PBs, competition results, performance goals, measurements and other progress markers stored in the athlete platform.
Authentication, account role and access information needed to provide and protect the private athlete platform.
Information needed to operate paid coaching access, such as membership status, Stripe customer and subscription references, successful or failed payment status, paid-period dates, cancellation state and payment-recovery status.
Card details stay with Stripe
Apex Track Performance uses Stripe-hosted payment pages and does not receive or store full card numbers or card security codes. Apex receives the membership and payment-status information needed to operate coaching access.
Why information is used
Personal information is used to support a defined part of the application, membership, coaching or platform process.
To assess whether Apex Track Performance is an appropriate coaching fit and to contact applicants about the outcome.
To plan training, understand athlete feedback, review progress, communicate coaching decisions and support the coach-athlete relationship.
To create and manage accounts, control access, provide platform features and keep private athlete information separated appropriately.
To confirm when an accepted athlete has completed the required first payment, control private coaching access, show useful membership status, support cancellation and payment recovery, and keep account access aligned with the paid membership.
To maintain security, troubleshoot problems and improve the practical operation of the coaching platform and workflow.
Lawful basis
Different purposes can rely on different lawful bases. The basis should match the reason the information is being used.
Application information is used because an applicant has asked Apex Track Performance to consider them for coaching and take steps towards a possible coaching relationship.
Information needed to deliver agreed coaching, membership administration and athlete platform access is used as part of providing the coaching service to accepted athletes.
Limited information may also be used where necessary to operate, secure, administer and improve the service, provided those interests do not override the rights and interests of the individual.
Information may be used or retained where this is necessary to meet an applicable legal or regulatory obligation.
Health-related information
Information about injury, illness or physical condition can require additional data-protection safeguards. Apex should only request or use this type of information where it is genuinely needed for the coaching purpose and handled under an appropriate legal condition.
Service providers
Personal information may be processed by providers needed to run the website, database, authentication, billing and communication systems.
Provides authentication and database services used by the private athlete and coach platform, including membership-status information needed to control access.
Hosts the Apex Track Performance website and application.
Provides secure hosted Checkout, recurring subscription billing, payment recovery and the hosted Customer Portal. Stripe processes payment-method information needed to take payments; Apex Track Performance does not receive or store full card numbers or card security codes.
Used to send transactional application, decision, setup, access, membership administration and coaching emails. Delivery status and the provider message reference may be recorded so failed communications can be identified.
Personal information is not sold to advertisers. Access should be limited to the people and service providers who need it for the purposes described in this notice.
Membership information
The coach workflow is designed to show only the membership information needed to decide whether private coaching access can be provided.
This can include whether payment is required, active, past due, cancelling, suspended or ended, together with relevant paid-period, cancellation or recovery dates. Full card details are handled by Stripe rather than displayed in the Apex coach platform.
Retention
Application, athlete and membership information should be kept only for as long as it is reasonably needed for the purpose it was collected for, account administration, coaching records, payment administration or an applicable legal requirement.
Different types of information may need different retention periods. Ending a membership does not necessarily mean all account, coaching or billing records are immediately deleted. When information is no longer required, it should be deleted or anonymised where appropriate.
Ended memberships
Private coaching access can end while limited historical information remains for legitimate coaching, account, payment or legal purposes.
The amount retained should remain proportionate to the reason it is needed. Apex should not keep information indefinitely simply because an athlete once held a membership.
Your rights
The exact right can depend on the type of information and the lawful basis being used.
Make a request
Give enough information to identify the relevant application, membership or athlete account, but do not send passwords or other login credentials.
Privacy contact
apexperformanceadmin@gmail.comYou may also have the right to raise a complaint with the UK Information Commissioner's Office if you remain unhappy with how your personal information is handled.
Changes
The latest public version will be kept on this page.
The notice should be reviewed if Apex Track Performance adds new platform or billing features, changes service providers, changes contact routes or materially changes how application, membership or athlete information is used.